At Stop & Go Airport Shuttle Service, Inc. (https://newlenoxlimoservice.com/), protecting the privacy of our passengers and website visitors is one of our top priorities. This Privacy Policy outlines the types of information we collect, how we use it, and how we safeguard your personal data.

1. Information We Collect

We collect information to provide, manage, and improve our transportation services, process reservations, and communicate with you.

A. Information You Provide Directly

When you request a quote, book a reservation, contact customer support, or sign up for account services, we may collect:

Contact Details: Name, email address, phone number, and mailing address.
Travel & Reservation Information: Pickup and drop-off locations, dates, times, flight numbers, vehicle preferences, and special requests.
Payment Information: Credit or debit card details, billing address, and transaction records. Payment processing is handled securely through encrypted PCI-compliant third-party payment gateways. We do not store full credit card numbers on our local servers.

B. Information Collected Automatically

When you visit our website, our systems automatically collect certain technical information:

Log Data: Your IP address, browser type, operating system, referring pages, access times, and device identifiers.
Cookies & Tracking Technologies: Small files stored on your device that help us analyze web traffic, remember preferences, and improve user navigation. You can adjust your browser settings to decline cookies if you prefer.

2. How We Use Your Information

We use the information we collect for business purposes, including:

Fulfilling Rides: Confirming reservations, tracking flights, coordinating driver dispatch, and communicating pickup updates.
Customer Support: Responding to inquiries, processing cancellations, and resolving service requests.
Billing & Fraud Prevention: Processing payments, issuing receipts, and verifying transaction security.
Service Improvement: Analyzing website performance and enhancing user experience.
Marketing Communications: Sending booking updates, special offers, or promotional updates only if you have opted in.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information only in the following circumstances:

Service Providers & Chauffeurs: Independent contractors, drivers, or software partners, such as flight monitoring tools and booking dispatch platforms, strictly to complete your ride.
Payment Processors: Secure merchant processors to complete payment transactions.
Legal Requirements: If required by federal, state, or local law, subpoena, or government regulation, or to protect the rights, property, and safety of our company, drivers, or passengers.

4. SMS & Mobile Communications Policy

If you choose to receive SMS text notifications regarding your reservation, such as driver arrival alerts or flight updates:

We will use your phone number exclusively to send service-related messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP.

5. Data Security

We implement reasonable technical, administrative, and physical security measures, including SSL encryption, to protect your personal data from unauthorized access, loss, or misuse. However, no data transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Your Data Rights & Choices

Depending on your jurisdiction, you have the right to:

Request access to the personal data we hold about you.
Request corrections or updates to inaccurate information.
Request the deletion of your personal data, subject to tax or legal retention requirements.
Opt out of promotional emails by clicking “unsubscribe” in any marketing email.

To exercise any of these rights, please contact us using the information below.

7. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Stop & Go Airport Shuttle Service, Inc.
Website: newlenoxlimoservice.com
Email: vincent@newlenoxlimoservice.com
Phone: (708) 315-4445
Address: 400 E. Lincoln Hwy, Suite 101A, New Lenox, IL 60451